6. Why has the return to Calenco failed?

Most of these errors concern Calenco users who send their documents for translation to their translation agency's CAT tool, or Calenco users who own their own CAT tool license.

The table below contains examples of error messages, how they are interpreted, and how to fix them.

Table 2. Troubleshooting failed translation return

Error description	Diagnostic	Corrective actions
Translated files are not returned to Calenco.	The webhook is disabled in the CAT tool. The file(s) have the status in the translation report. Tags and formatting: the number of tags in the target language does not match the number of tags in the source language, or the text is missing between two tags in the target language.	Ask the translation agency to check and reactivate the webhook. Perform translation quality assurance for “tags and formatting” (translation can be revalidated with the status Completed Managing a translation project). Check the settings to display the tags in the editor.
The translated file returns but in “broken” mode (XML code)	Tags and formatting: the number of tags in the target language does not match the number of tags in the source language, or the text is missing between two tags in the target language.	Perform translation quality assurance for “tags and formatting” (translation can be revalidated with the status Completed Managing a translation project).

Error description

Diagnostic

Corrective actions

Translated files are not returned to Calenco.

The webhook is disabled in the CAT tool.

The file(s) have the status in the translation report.

Tags and formatting: the number of tags in the target language does not match the number of tags in the source language, or the text is missing between two tags in the target language.

Ask the translation agency to check and reactivate the webhook.

Perform translation quality assurance for “tags and formatting” (translation can be revalidated with the status Completed Managing a translation project).

Check the settings to display the tags in the editor.

The translated file returns but in “broken” mode (XML code)

Tags and formatting: the number of tags in the target language does not match the number of tags in the source language, or the text is missing between two tags in the target language.

Perform translation quality assurance for “tags and formatting” (translation can be revalidated with the status Completed Managing a translation project).


	For sending to translation problems, visit Why does sending for translation fail?.

Prev	Home	Next
5. Manage term bases in Phrase		Administration