5. Why has the return to Calenco failed?
Most of these error cases concern Calenco users who send their documents for translation to their translation agency's CAT Phrase tool or Calenco users who own their own CAT Phrase tool license.
The table below contains examples of error messages, how they are interpreted, and how to fix them.
Table 2. Troubleshooting failed translation return
|
Error description |
Diagnostic |
Corrective actions |
|---|---|---|
|
Translated files are not returned to Calenco. |
The webhook is disabled in the TAO Phrase tool. The file(s) has the status Tags and formatting: the number of tags in the target language does not match the number of tags in the source language, or the text is missing between two tags in the target language. |
Ask the translation agency to check and reactivate the webhook. Perform translation quality assurance for “tags and formatting” (translation can be revalidated with the status CompletedManaging a translation project). Check the settings to display the tags in the editor. |
|
The translated file returns but in “broken” mode (XML code) |
Tags and formatting: the number of tags in the target language does not match the number of tags in the source language, or the text is missing between two tags in the target language. |
Perform translation quality assurance for “tags and formatting” (translation can be revalidated with the status CompletedManaging a translation project). |
![[Note]](cco-note.svg) | |
For sending to translation problems, visit Why does sending for translation fail?. |